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The Unomundi App Terms and Conditions

Before you read the legal part​

Unomundi is built for children aged 6 to 12, but children can't enter into legal contracts, so these Terms and Conditions are an agreement between Unomundi Limited and you, the adult Guardian who creates, links, or pays for an Explorer account. If you are a child reading this, please hand this over to your grown-up. There is a plain-language summary of what we keep and how we look after you in our Privacy Policy.

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These Terms work alongside our Privacy Policy, our Conversational AI Usage Terms (required before chatting with Una is switched on), and the terms of the app store you downloaded Unomundi from (Apple App Store or Google Play). Where there is a conflict specifically about how a purchase was billed or refunded, the applicable app store's terms govern that transaction, but your rights against us as the actual supplier of Unomundi remain as set out below.

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1. Who you're contracting with

Unomundi is operated by Una's World Holding Limited (UK Company No. 17032480). ("Unomundi", "we", "us", "our"), a private limited company registered in England and Wales, registered office 66 Paul Street, London, England, EC2A 4NA. 

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By creating a Guardian account, linking an Explorer profile, or making a purchase, you confirm that you are at least 18 years old, have the legal authority to act as parent or legal guardian for the child using the Explorer profile, and agree to be bound by these Terms.

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2. Definitions

  • "Explorer" means the child profile created within the App, used by a child aged 6 to 12.

  • "Guardian" means the adult who creates, links, and/or pays for an Explorer's access, and who is the contracting party under these Terms.

  • "Una" means the AI guide character that guides an Explorer through the App, including its conversational AI feature where enabled.

  • "App" means the Unomundi mobile and/or web application, including all content, features, and services made available through it.

  • "Content" means all lessons, stories, characters, illustrations, animations, audio, video, and interactive material made available within the App.

  • "Subscription" means any recurring or one-time paid access to features, content, or credits within the App.

  • "Store" means the Apple App Store or Google Play, whichever platform was used to download the App or process a purchase.

 

3. Eligibility, accounts, and the pre-link phase

3.1 Geographical Restrictions

Unomundi is not currently intended for use within the province of Quebec, Canada or France.

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3.2 Creating an Explorer profile

An Explorer profile can only be created once a Guardian has completed our verifiable parental consent process (see 3.3). No Explorer profile exists, and no data about the child is collected, before that consent is complete. A child cannot create, register, or use an Explorer profile independently

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3.3 Linking and verifiable parental consent

To link to an Explorer profile, you must complete our verifiable parental consent process. This is an ‘email plus’ process: we send you a notice email immediately setting out what we collect and why, together with an explicit declaration of legal guardianship for you to confirm, followed by a second, confirmatory email no sooner than 24 hours later. Completing a store subscription or trial purchase through the App Store or Google Play is also part of the process before an Explorer profile can be created. Both emails contain a working withdrawal link reaching the same handler as the in-app withdrawal button. We also send a one-time password to your email to verify you control that address; this supports the process but is not the consent method itself. We may in future require additional identity verification steps where we consider this necessary to protect children using the App, and we will notify you if this changes for your account.

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3.4 Guardian account responsibilities

You are responsible for: providing accurate information when creating your Guardian account; keeping your login credentials secure; supervising your Explorer's use of the App in a manner you consider appropriate for your child; and promptly notifying us at trust@unomundi.com if you believe your account, or an Explorer profile linked to it, has been accessed or created without your authorisation.

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3.5 Misappropriated consent

If you believe consent for a child's account was given without your knowledge or authorisation, for example by another adult in the household or by the child bypassing our verification, contact us immediately at trust@unomundi.com. We will investigate, suspend the account pending review, and follow our documented misappropriated-consent policy.

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3.6 One Guardian relationship per Explorer at a time

An Explorer profile may be linked to more than one Guardian only where we make that feature available. Where a single Guardian relationship applies, that Guardian is treated as the account holder for consent, billing, and support purposes.

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4. The service we provide

Unomundi provides interactive educational content, cultural exploration lessons, a progress-tracking travelbook, and, where enabled, conversational access to Una, our AI guide. We may add, remove, or change features, Content, or the way credits and lessons work at any time, and we will let you know about material changes that affect what your Explorer can access.

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4.1 Una is an AI, not a person

Una is an artificial intelligence system, not a real creature, a person, or a substitute for a trusted adult. Before a child can talk with Una, at the start of every conversation, which is capped to 5 minutes, the app makes clear in age-appropriate language that Una is an AI, not a real person.  A persistent visual indicator confirms this throughout the conversation, in line with Article 50(1) of the AI Act. and a persistent visual indicator confirms it throughout the conversation, in line with Article 50(1) of the EU AI Act.


Una does not claim to have feelings, does not offer herself as a substitute for a trusted adult, and does not act as a therapist. She acknowledges a child's feelings, offers one safe next step, and encourages a trusted adult. Una does not perform emotion recognition in any educational or assessment context, does not use subliminal manipulation, and does not exploit age-related vulnerabilities to drive engagement or data sharing.

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4.2 Conversational AI is opt-in and separately governed

Una's conversational AI feature is switched off by default. You must explicitly enable it and accept our separate Conversational AI Usage Terms before your Explorer can chat with Una. Those terms, together with Section 4 of our Privacy Policy, set out how conversations are processed, when safety summaries are generated, and the safeguarding override that applies if your Explorer discloses that they are unsafe at home (see Section 10 below).

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5. Subscriptions, purchases, and billing

5.1 Purchases are made through the Store

All Subscriptions and credit purchases are guardian-only and are billed through the Apple App Store or Google Play, using the payment method on file with your Store account. We do not directly process or store your card details; RevenueCat manages subscription status on our behalf as described in our Privacy Policy and subprocessor list.

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5.2 Pricing, renewal, and cancellation

Prices are shown in the App before purchase and may vary by region and currency. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You can view, manage, and cancel your Subscription at any time through your Apple ID or Google Account settings; cancelling stops future renewals but does not automatically refund the current billing period. If we change Subscription pricing, we will give you reasonable advance notice before it applies to your next renewal.

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5.3 Refunds and your 14-day right of withdrawal

If you are located in the UK, EEA, or another jurisdiction with an equivalent statutory right, you have a right to withdraw from a Subscription purchase within 14 days without giving a reason, in accordance with the UK Consumer Contracts Regulations 2013 and/or the EU Consumer Rights Directive. Because Unomundi's Content is made available to your Explorer immediately on purchase, you acknowledge that if you or your Explorer begin using the purchased Content or Subscription benefit before the 14 days have elapsed, your right of withdrawal may end at that point, except where the Content is defective, materially different from how it was described, or unavailable.

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Purchases made through the App Store or Google Play are processed for refund purposes through that Store's own refund system in the first instance, in line with the Store's policies (including the Store's own implementation of the 14-day statutory window). This is because Apple and Google control the payment transaction and, in most territories, act as the seller or billing agent of record for in-app purchases. You can request a refund directly through the Store using its standard refund process.

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If the Store is unable or unwilling to resolve your refund request, or if your purchase falls outside the Store's own refund window, you remain entitled to raise the matter with us directly at trust@unomundi.com, because Unomundi, not the Store, is the actual supplier of the Content and service you have purchased. We will assess such requests against your statutory rights and our own refund policy, and will not treat the Store's decision as the final word on your legal entitlement.

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5.4 Free trials and promotional credit

Where we offer a free trial or promotional credit, its terms (duration, what happens at the end of the trial, and whether it converts automatically into a paid Subscription) will be shown to you before you accept it. If you do not cancel before a free trial ends, it may convert into a paid Subscription billed through the Store.

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5.5 No advertising, no data-driven upsell to children

Unomundi does not show advertising to Explorers, does not use behavioural data about a child to target purchase prompts, and does not permit an Explorer to independently authorise a purchase. All purchase flows require Guardian-level authentication.

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6. Content, intellectual property, and licence

6.1 Our Content

All Content, the Una character, the Unomundi name and logo, and the App's software are owned by Unomundi Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the App and Content for personal, non-commercial use by your Explorer, for as long as your account remains active and in good standing.

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6.2 What you may not do

  • Copy, modify, distribute, sell, or lease any part of the App or Content

  • Reverse-engineer or attempt to extract source code from the App

  • Use the App to train, benchmark, or develop a competing product or AI model

  • Circumvent age-gating, parental consent, or purchase-authorisation controls

  • Use the App for any purpose that could harm, mislead, or endanger a child

 

6.3 Explorer-generated content

Favourites, drawings, written responses, and other content your Explorer creates within the App ("Explorer Content") remain associated with the Explorer's travelbook. You retain rights to your child's Explorer Content; we use it only to operate, personalise, and improve the service for your Explorer, as described in our Privacy Policy, and never to train third-party advertising or profiling systems. Where Explorer Content includes a voice recording or conversation transcript, its use is governed by Section 4 of our Privacy Policy and, where applicable, the Conversational AI Usage Terms.

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7. Acceptable use

You agree to use the App only for its intended purpose, to keep your account credentials confidential, and not to attempt to disrupt, overload, or gain unauthorised access to our systems or those of our sub-processors. We may suspend or terminate access where we reasonably believe these Terms have been breached, where an account poses a safety risk to a child, or where required by law.

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8. Data protection and privacy

Our collection, use, and protection of personal data, including children's data, is set out in full in our Privacy Policy, which forms part of these Terms. Key commitments include: strict data minimisation for Explorer profiles, verifiable parental consent for ongoing processing, no behavioural advertising or profiling of children, and defined retention and deletion timelines (including a 90-day soft-delete window on account closure, with limited legal and safeguarding carve-outs disclosed transparently in that policy).

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9. AI Act and other regulatory compliance

Una is an AI system within the scope of the EU AI Act. In line with our obligations, we provide at the start of every interaction and persistent AI disclosure to Explorers (Article 50(1)), avoid prohibited manipulative or exploitative practices (Article 5), apply machine-readable provenance and watermarking to AI-generated content from 2 August 2026 (Article 50(2)), and provide AI literacy training to relevant staff, contractors, and partners (Article 4). Further detail is in Section 4 of our Privacy Policy.

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10. Child safety and safeguarding

Protecting children is central to how Unomundi operates. Where conversational AI is enabled, our systems and Child Wellbeing Team review safety signals raised during an Explorer's conversations with Una, following our Child Safety SOP and escalation levels L1 to L5.​

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What you are agreeing to as a Guardian: conversations with Una are not confidential from us or from you. If our systems or team believe your Explorer may be unsafe or in distress, a summary may be shared with you and, where appropriate, with our Child Wellbeing Team, so that we can help.​

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Safeguarding override. If your Explorer discloses that a Guardian or another person in their home is causing them harm, we will not notify the implicated Guardian. Instead, we will support the Explorer in reaching another trusted adult and our Child Wellbeing Team will act in accordance with applicable mandatory reporting laws. By accepting these Terms, you acknowledge and agree to this override, which exists to protect children and cannot be disabled or opted out of by any Guardian.

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Where we have a credible safeguarding concern, we may retain relevant safeguarding logs beyond the normal retention period and beyond account deletion, as described in Section 8 of our Privacy Policy, and may be legally required to report a concern to the relevant authorities.

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11. Third-party services and Store terms

The App relies on third-party sub-processors, including ElevenLabs, Supabase, RevenueCat, AWS, Sentry, n8n, Slack, Google and Vercel, to provide core functionality, as set out in our Privacy Policy and current subprocessor list at unomundi.com/subprocessors. Your use of the App is also subject to the applicable Store's own terms of service and end-user licence agreement, which govern matters specific to how you downloaded the App and how in-app purchases are billed.

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12. Warranties and disclaimers

We aim to keep the App available, accurate, and age-appropriate, and we take reasonable steps to test and maintain it. However, the App is provided "as is" and "as available." To the fullest extent permitted by law, we do not warrant that the App will be uninterrupted, error-free, or that Una's responses will always be perfectly accurate or suited to every child's needs. Nothing in this section limits any right you have under UK consumer protection law that cannot lawfully be excluded, including your rights concerning digital content that is faulty, not as described, or not fit for purpose.

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13. Limitation of liability

To the fullest extent permitted by law, Unomundi's total liability to you arising out of or relating to these Terms or your use of the App is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under English law.

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14. Termination

14.1 By you

You may delete your Guardian account and any linked Explorer profiles at any time from within the App or by contacting privacy@unomundi.com. Deletion triggers the 90-day soft-delete window described in our Privacy Policy, during which you can restore the account; after that window, data is purged in line with the retention schedule in that policy, subject to the legal and safeguarding carve-outs disclosed there.

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14.2 By us

We may suspend or terminate your account if you breach these Terms, if we reasonably believe doing so is necessary to protect a child, or if required by law. Where reasonably possible, we will give you notice and an opportunity to resolve the issue first.

 

15. Changes to these Terms

We may update these Terms from time to time. If we make a material change, particularly one that affects your rights, your Explorer's safety protections, or how purchases or refunds work, we will notify you by email and, where required by law, seek your renewed acceptance before the change takes effect.

 

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence that cannot be excluded by agreement. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to bring proceedings in your home jurisdiction where mandatory consumer law entitles you to do so.

 

17. General

  • Entire agreement: these Terms, our Privacy Policy, and (where applicable) our Conversational AI Usage Terms make up the entire agreement between you and Unomundi regarding the App.

  • Severability: if any provision is found unenforceable, the remaining provisions continue in full force.

  • No waiver: our failure to enforce a provision is not a waiver of our right to do so later.

  • Assignment: you may not transfer your rights under these Terms; we may assign our rights and obligations as part of a merger, acquisition, or sale of assets, provided your rights under these Terms are preserved.

 

18. Contact us

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